How do I know if my order went through?
Did you get an order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
What does “Standard”, “Deluxe”, and “Premium mean?
Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”. By upgrading your arrangement, we will add more premium flowers making the arrangement larger and/or fuller. In some cases, the size of the vase or container will also become larger.
Will my flower arrangement look exactly as pictured online?
We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.
Where can I get the addresses and phone numbers of funeral homes?
When you are placing your order our system will look up business address for you.
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient, their room number, and a phone number for the recipient in the 'Special Instructions box during checkout. If any of these very important pieces of information are missing (Recipient Names, Room number, and Recipient's phone number), we cannot guarantee your arrangement will be delivered to your recipient.
Please note that hospitals will not receive deliveries for anyone in surgery, short-term recovery, or ICU; the recipient must be in a room. Further, your recipient may have asked for privacy, which will prevent us from being able to complete the delivery due to this request for privacy.
Incomplete deliveries due to the reasons outlined in this note are the monetary responsibility of the client.
Is tax included in the price of the arrangement?
Tax is additional. Products are all taxed. Service/delivery is not taxed. If you are tax-exempt please contact us. We are able to make your online account tax-exempt.