Cancellation Policy
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route, or delivered. To cancel or change an order that has not been processed, please call (763) 571-4600.
Return/Substitution Policy
As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flowers, you can expect cut stems to look beautiful for a minimum of 5 days.
Flowers:
Please report any issues within 48 - 72 hours of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Plants:
Please report any issues within 5 days of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
• Refunds will be processed within 3 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Schaaf Floral must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
• Out of Town Product: If the product was sent via a third party to an out-of-town recipient, we will work with the third-party florist to facilitate a refund or replacement.
Schaaf Floral is appreciative of your patronage. Please let us know how we can help you by calling us at (763) 571-4600 or e-mailing us at cs@schaaffloral.com.
Taxes & Pricing
Minnesota and local sales tax are applied to every order unless you submit a tax-exempt certificate and number prior to delivery. Sales tax will not be changed after the package has left the facility