Policies & Procedures

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. 

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts. 

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive transactional mobile messages (e.g., receipts, password resets, account notifications) at the phone number associated with your opt-in.  Message and data rates may apply.  

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. 

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route, or delivered. To cancel or change an order that has not been processed, please call (763) 571-4600. 

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flowers, you can expect cut stems to look beautiful for a minimum of 5 days. 
 
Flowers: 
Please report any issues within 48 - 72 hours of receipt.  We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.  
 
Plants: 
Please report any issues within 5 days of receipt.  We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. 
 
• Refunds will be processed within 3 business days after the product is returned to the shop. 
• Refunds will not apply if a replacement product was supplied and accepted.
• Schaaf Floral must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 
• Out of Town Product: If the product was sent via a third party to an out-of-town recipient, we will work with the third-party florist to facilitate a refund or replacement.
 
Schaaf Floral is appreciative of your patronage. Please let us know how we can help you by calling us at (763) 571-4600 or e-mailing us at cs@schaaffloral.com.
 

Minnesota and local sales tax are applied to every order unless you submit a tax-exempt certificate and number prior to delivery.  Sales tax will not be changed after the package has left the facility